7/10: Call placed to cancel cable TV. Cable guy to pick up box. Celebration, high 5s all around.
7/17: Appointment to pick up box confirmed with Cablevision.
7/18: 10 AM--First lateness courtesy call from Cablevision.
11 AM--Second apology call, guy claimed to be on way over
12:30 PM--My call dropped several times, switchboard operator apologizes
1-2 PM: More apologies, dropped calls
2:30 PM: Cable guy claimed to have shown up, cut my lines (despite service already being canceled. Work order claimed to say nothing about box pickup. I ask for account credit.
7/19: Robocall from Cablevision auto-surveys my customer satisfaction. “Ridiculous” not one of the options, “Poor” option is disabled!
7/20: New appointment for box pickup made for 7/25.
7/21: My Internet is disconnected though only TV service has been canceled.
TBC…
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