Flashback…7/19: A very helpful customer service rep in Cablevision’s Disconnect Department, Justin, commiserates and assures me someone will definitely come out on Saturday, 7/25, between 11 am and 2 pm. Leaves his number to call, promising he’s the only one there.
7/25: 11:30 am: I place a call to the heavily accented dispatcher, who says no appointment is scheduled.
Noon: Cablevision customer service rep Binderman assures me someone will, of course, come out by 2 pm and call before he/she comes.
2 pm: I call heavily accented dispatcher, asking to confirm the status. On hold for 5 mins. When she returns, she asks if I want to cancel my appointment. When I laugh and say no, she assures someone is coming.
3 pm: Dispatcher places me on hold for 10 mins, never returns, I hang up.
3:10 pm: Different dispatcher takes 10 mins to understand my phone number and address, helpfully gives me customer service number for Cablevision.
4 pm: Pleasant rep Ilene apologizes as their computers are down, promises to call back within hour.
4:15 pm: True to her word, Ilene calls back. As I recount my harrowing tale of woe, including the Internet disruption from Tuesday, Ilene suggests that my appointment for cable box pickup was probably cancelled when the Internet problem was resolved. Her voice is so pleasant that this sounds completely reasonable. My request for account credit is denied as no appointment was technically scheduled for Saturday. She gingerly asks if I’d like to make another appointment.
4:35 pm: I arrive at 1095 E. 45th Street and relieve myself of the cable box.
1 comment:
Free at last, free at last, thank g-d almighty, free at last!
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